FAQ

1. Which ingredients are authorized for use in hand sanitizers by Health Canada?

Pursuant to the Government of Canada’s website buyandsell.gc.ca, there are two sources of active medicinal ingredients authorized for use in hand sanitizers: Ethanol and Isopropyl alcohol. X-Defense X902 contains up to 75% isopropyl alcohol, the highest quantity of active ingredient approved as specified by Health Canada. All of our products list an eight-digit NPN code on the product label.  This code is assigned to products approved by Health Canada after passing assessments for safety, efficacy and manufacturing standards. 

 Government of Canada_Hand Sanitizers

2. What kind of hand sanitizers did Health Canada recall?

According to the latest notice on July 27, 2020, hand sanitizers that were recalled contained unacceptable ingredients, including Ethyl acetate and Methanol.

Ethyl acetate: Frequent use of hand sanitizer containing ethyl acetate may cause dry skin, leading to irritation or cracking. 

Methanol: Frequent use of hand sanitizer containing methanol may cause dermatitis, eye irritation, upper respiratory system irritation, and headaches.

Click here for the detailed list of recalled products. Consumers are advised to avoid purchasing recalled products for their own safety.

X-Defense does NOT use these ingredients.

 

3. Does X-Defense X902 come in other package sizes?

Yes! 30 ml hand sanitizer sprays are in production and will be available in the coming weeks. Please check back often or subscribe to our mailing list below to be notified of availability. 

 

4. Are there other X-Defense products?

Our site lists all currently available and coming soon products, however our team is always working on creating new products and improving existing ones. We want to hear your opinions and feedback! Please take a moment to help direct our product research and future products: www.surveymonkey.com/r/PYKCNSN. Many thanks!

 

5. Can I buy X-Defense products in bulk?

Yes! Please email us at info@x-defense.com for discounted bulk orders. You can also connect with us on Facebook for special promotions.

 

6. Where does X-Defense ship to?

Currently, X-Defense is only available to ship within Canada. For remote locations, if we are unable to ship to you, you will be notified and your purchase will be refunded in full.

 

7.  What shipping methods are available?

On checkout you will be able to choose between two methods: pickup or shipping.

Pickup is at our office, located at 59 Penn Drive, Toronto ON M9L 2A6, near Weston and Finch. If you choose this option you will be notified when your order has been processed and is ready for pickup. Upon arrival, please drive to the rear and call 416-740-3900. Please bring your order confirmation with you.

If you choose shipping, you will see the shipment options available to you. Please note that because of the nature of our products, some orders may ship using UPS or a carrier other than Canada Post, however the cost and shipment time of your order will remain the same. Please allow an extra 1-2 business days to process your order. When your order has been processed, you will be provided with a tracking number. 

For remote locations, if we are unable to ship to you, you will be notified and  your purchase will be refunded in full.